Appointments

Request an appointment by visiting our Consulting Room.

Appointment times are currently set at 10 or 15 minutes. If you feel that you need longer with your doctor, please inform us when requesting your appointment.

We do try to keep to time with appointments, however problems do occur and doctors are sometimes called out to emergencies. Please be patient if you are kept waiting as it could be you that causes the wait next time.

GP and Nurse Practitioner Appointments

All GP and nurse practitioner appointments are only bookable on the day (not pre-bookable). The scheme does not affect practice nurse and healthcare assistant appointments, which will remain pre-bookable.

The nurse practitioners can help with all patient problems and are able to issue prescriptions. Please do not make an appointment with the nurse practitioners for booster injections, smoking cessation advice, blood tests or dressings etc. These are matters that the nurse team will attend to. If you have a urinary tract infection, please see our UTI procedure.

SystmOnline Appointments

You are able to book appointments using our online services, SystmOnline. If you have not registered, please register using our online registration forms.

At present it is only possible for you to book a single doctor, nurse practitioner or blood test appointment via the online system. Please contact the surgery to request an appointment with a practice nurse or healthcare assistant. If you are unsure as to whether you need a doctor, nurse practitioner or nurse appointment, please visit our Consulting Room.

Please see more information regarding our online services.

Telephone Consultations

Please ask for a telephone consultation when requesting an appointment if you have a query concerning:

  • Medication
  • Cold/flu symptoms
  • Stomach bug symptoms
  • Minor illness symptoms

Should you request a phone call from your own clinician, a message will be put through. You will usually be contacted within 1-2 working days of the request. Should you need advice the same day, this will be placed on a list for the same day team and you will receive a phone call within 6-12 hours of your request.

This is an alternative to coming to the surgery when you really do not feel well and just need to know if you are doing the right things i.e. for minor illness. If you feel that you need to be examined by a clinician, please visit our Consulting Room.

Improved Access

A number of improved access appointments are available for our patients in Lowestoft. These appointments are early morning, in the evening and on weekends.

Victoria Road patients are being offered these at Victoria Road Surgery Monday to Friday and Saturday, or Sundays at Rosedale Surgery, Ashburnham Way, Carlton Colville.

These appointments are with different clinicians dependent on their availability. You are able to see GPs, nurse practitioners, emergency care practitioners, general nurses, pharmacists and healthcare assistants.

These appointments can only be booked by requesting an appointment through Victoria Road Surgery. If you are booked into one of these appointments, you will be asked for your consent for us to share your medical record with the clinician providing your appointment.

Extended Hours

The surgery is offering patients longer opening hours. You are able to request an appointment with a nurse or GP between the hours of 08:00-08:30 daily, and on Tuesday evenings you will be able to see a GP until 20:00.

Please note, these appointments are pre-bookable for patients who would struggle to get to the surgery within normal surgery hours. For more information, please speak to reception.

Cancellations

If you subsequently decide that you no longer require an appointment, please ensure that it is cancelled to enable the time to be offered to someone else. Several hours are lost each week due to non-cancellation.

Failure to cancel two SystmOnline appointments will result in your online account being suspended.